Privacy Policy - I Need Help

Effective Date: January 16, 2026

1. Overview

I Need Help ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in accordance with Canadian privacy laws, including PIPEDA.

2. Information We Collect

Personal details (name, email address, location)
Account and profile information
Help requests and messages
Technical data (IP address, browser type, device data)
Usage data and interaction with the platform

3. How We Use Your Information

To operate and improve the platform
To connect helpers with people in need
To provide customer support
To ensure safety, trust, and fraud prevention
To comply with legal obligations

4. AI & Automated Processing

We use AI systems to assist with request categorization, matching, moderation, and fraud detection. AI tools support human decision-making and do not replace human oversight.

5. Information Sharing

We do not sell your personal data. Information may be shared only when:

Necessary to provide platform services
Required by law or legal process
To protect the safety of users and the platform

6. Data Security

We implement administrative, technical, and physical safeguards to protect your information. Despite best efforts, no system can be completely secure.

7. Data Retention

Personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Your Rights

Access your personal data
Request correction of inaccurate information
Request deletion where legally permitted
Withdraw consent (where applicable)

9. Cookies & Tracking

We use cookies and similar technologies to improve functionality, analyze usage, and enhance user experience. You can control cookies through your browser settings.

10. Children’s Privacy

I Need Help is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: support@needhelpplatform.com
Location: Canada 🇨🇦